Facility Management: Filling the Experience Gap

Recorded On: 07/07/2020

Facility management positions are becoming harder to fill. How do organizations supplement the average facility manager's 28 years of experience when these building caretakers retire or leave the industry? Existing buildings with older systems and technologies become especially challenging as the institutional knowledge of employees is lost. Building owners are not the only ones struggling to fill these positions, service providers also find it difficult to recruit and retain qualified employees to fill the experience gap. This presentation will propose means to educate our current talent and provide technological resources which can lower the liability of losing years of tacit knowledge and in tandem, facilitate the entrance of a new generation of facility managers. The attendee will acquire new and innovative ideas which can be implemented now to fill the experience gap and assure continued safe and trouble free operations.

Christine Batchelor

Account Manager, Limbach Company

Christine Batchelor is an account manager for Limbach, the nation’s 12th largest mechanical contractor.  Christine works with major accounts in the Greater Philadelphia area providing projects and services for HVAC systems.  She works closely with her customers to develop solutions that meet their financial and operational needs.  Christine’s background includes working with major HVAC equipment manufacturers as well as major gas and electric utility companies.  She has served on the boards of ASHRAE and AEE locally, and taught classes for both of those organizations.  She holds a Mechanical Engineer degree from Miami University.

Mike Brown


Michael’s professional expertise includes engineering, manufacturing, coordination, installation, and delivery of commercial HVAC products and services for large-profile accounts throughout the Mid-Atlantic region. He is a board member of The Philadelphia Industrial Development Corporation (PIDC). and co-chair of the supplier platform for the Consortium for Building Energy Innovation (CBEI—formerly known as the Energy Efficient Buildings HUB), one of three Department of Energy innovation hubs.
He holds two bachelor’s degrees (in Mechanical Engineering and Spanish) from Florida State University. Michael earned his Master of Business Administration from Saint Joseph’s University in Philadelphia, where he graduated at the top of his class in the Executive MBA program.
SMS360, LLC was founded when an energy retrofit construction and maintenance company with a focus on 3D technology (ECSI360) merged with a global leader in the implementation and enhancement of Enterprise Asset Management (EAM) applications (Strategic Maintenance Solutions) through a mentor-protégé joint venture. Our approach to managing facilities focuses on the elimination of waste. We integrate design, construction, maintenance and operations with electronic BIM (Building Information Modeling) to FM (Facilities Management) solutions.

Jamal Johnson

Assistant General Manager, Prologis

With over 14 years in the industry, Jamal has managed a variety of buildings across the Philadelphia, PA Skyline from new construction to beautify aged multi-tenanted properties. This experience has provided the opportunity to be involved with capital projects, building retrofits, building retuning, and tenant improvement projects all with a focus on sustainability and tenant satisfaction.

Keli Wallace

Senior Property Manager, Accesso

Keli Wallace is a Senior Property Manager with almost twenty years of experience in the industry. Keli currently manages 1515 Market Street, a 500,000 square foot Class A high rise office building located in the Philadelphia central business district. 1515 Market Street is located in the heart of Philadelphia’s West Market submarket, directly across the street from City Hall and Dilworth Park.
Keli oversees the management of 1515 Market Street with five building engineers and 24/7 security. As an on-site manager, Keli is the main point of contact for tenant fit-outs and monthly financial reporting. Her team hosts several tenant relation events throughout the year and always receives high praise from tenants in regards to their responsiveness and daily interactions.
Keli previously oversaw the management of approximately 800,000 square feet of suburban office buildings. Part of Keli’s portfolio included two third party medical office buildings for which Keli was responsible for negotiating leases and presenting financial updates at quarterly investor meetings.
In addition to Keli’s management responsibilities at Accesso Services, Keli also serves as the budget liaison between the asset management, accounting, and property management departments. This role includes oversight of the budget process for approximately 38 properties across several markets.
Keli is also the immediate past chair of BOMA Philadelphia where she has served in leadership for seven years through her time on the Board of Directors and the Executive Committee of the Board of Directors.

Tyrone Chilcote

Regional Engineering Manager Mid Atlantic and South East, Able Services

In his role as he is responsible for Able Engineering’s accounts from mid New Jersey to Florida. Able provides outsourced Maintenance staff for Commercial, Residential, Hospitality and Retail real estate owners and managers. Major clients include Liberty Property Trust, Brandywine Realty Trust, Shorenstein, LCOR, Simon Malls, Equity Commonwealth, Trump International Hotels and Piedmont. His team includes approximately 350 Engineering Managers, Operations Managers, Chief Engineers and Maintenance staff at 75 sites in 8 states. He is also responsible for the negotiation and administration of Union contracts with IUOE Locals 835, 542, 99, 95 and 37 (International Union of Operating Engineers), SEIU Local 32BJ (Service Employees International Union), and Steamfitters Local 420. He is also Vice President of BOLR (Building Operators Labor Relations, Inc.) as well as a Trustee for the Local 32BJ Local 36 Health and Welfare Fund (Philadelphia) and the IUOE Local 99 and 99A Health and Welfare Fund (Washington, DC)
Prior to joining Able Services, Ty had a 30 plus career with progressively greater responsibility with several Commercial Real Estate Firms, Real Estate Owners and REITS in the Property Management and Facility Management fields including Regional Vice President of Property Management with Behringer Harvard, Senior Property Manager and Director of Property Management for University City Science Center and Senior Vice President and Principal with Trammell Crow Company.
Ty obtained his Real Property Administrator designation in 1996, is a former Director of BOMA Philadelphia as well as former Co-Chair of the Sustainability Committee. He is currently the BOMI instructor of the SMT/SMA program for Philadelphia.
Last speaking was the BOMA International Conference in 2019 where I was a panelist for the “Recruiting the Next Generation of Building Engineers Part 2: A Continued Discussion from BOMA 2018” Session

Facility Management: Filling the Experience Gap
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6 Questions
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1.00 credit  |  Certificate available
1.00 credit  |  Certificate available