Leasing and Management in the Post-COVID ERA

A discussion of what worked and what did not immediately after the COVID-19 pandemic changed the way we all conduct the business of operating and leasing medical properties. Hear about the lessons learned and how the pandemic has forever changed the future of managing healthcare real estate. 

AMY HALL

Vice President, Leasing

Physicians Realty Trust

Amy Hall is Vice President of Leasing for Physicians Realty Trust (NYSE: DOC) the country’s leading healthcare REIT. DOC owns and operates Medical Office Buildings throughout the United States where she has developed a Leasing team from the ground up utilizing technology from the onset. DOC owns and manages more than 265 medical office buildings in 39 states, consisting of over 14 million square feet and $4.5 billion in asset value. Hall has been with DOC since 2016 and has built the leasing division of the company during her tenure to utilize state of the art technology for Leasing Processes and Procedures. Her team has continued to lead by example in the industry in using new technology and track data to minimize risk in the DOC portfolio and reduce vacancy, currently, DOC maintains the highest occupancy in the Healthcare REIT sector. In the face of changing market conditions, Amy and her team have more than tripled the Leasing Activity at DOC.

Hall has more than 15 years of diversified strategic leasing and management experience in real estate including the office, retail, industrial, and medical office sectors for both public and private companies. She is experienced in leveraging technology and partnering with senior executive teams to execute strategic and tactical initiatives focused on performance and operational improvements to increase occupancy and maximize revenue in both high growth and challenged environments. She is a seasoned leader, understanding both operational and customer-facing challenges with the ability to drive employee engagement.

JIM CROY

Senior Vice President, Leasing Medical Office Properties

Healthpeak Medical Office Properties

Mr. Croy has been Senior Vice President - Leasing, Medical Office Properties for HCP since January 2015. Mr. Croy joined HCP in 2003 as Vice President of Leasing in connection with our purchase of MedCap Properties, Having Serviced as its Vice President of Asset Management. Prior to that, he served as Vice President for CBRE in Nashville for nine years. Prior to CBRE, Mr. Croy was Vice President of Corporex Realty, and began his real estate career in 1984 with the leasing and asset management division for Hurd Realty in Nashville. He graduated from Tennessee Tech University with a degree in Industrial Engineering, and also received an MBA from The Massey School of Business at Belmont University.

MATT CRAWFORD

Vice President, Real Estate & Ambulatory Facilities

Bon Secours Mercy Health

Matt Crawford is Vice President, Real Estate and Ambulatory Facilities for Bon Secours Mercy Health. He oversees the ministry’s real estate portfolio including transaction management and brokerage, ambulatory facility management, and portfolio administration.

Bon Secours Mercy Health is the fifth largest Catholic, nonprofit healthcare system in the United States. It operates 40 hospitals in 7 states and Ireland including an ambulatory footprint of more than 12.5 million square feet of leased and owned medical office and administrative real estate assets.

Prior to joining Bon Secours Mercy Health Matt held several roles at Cushman & Wakefield, an international commercial real estate services firm. Most recently he was an account director responsible for a team of more than 35 associates engaged in activity across the corporate real estate services spectrum. Previously, he was the single point of contact and multi-market account manager for a national logistics firm and their 58 office North American portfolio and a revenue producing tenant representation broker specializing in office and medical product.

IAN HUGHES

SVP Property Management & Leasing - East Territory

Lillibridge Healthcare Services Inc.

Ian oversees the management and leasing function for the Eastern Territory. He is responsible for driving financial performance and customer satisfaction by creating an atmosphere where our team can perform at the highest level.

Prior to joining Lillibridge, Ian served with CBRE overseeing a diverse portfolio of assets in Georgia. He served other major real estate companies including oversight of management teams with Equity Office properties and JLL in Alabama, Georgia, Florida and New York City. Ian is an active member of BOMA and a past president of BOMA Georgia.

Ian earned his MBA from Drexel University and his BA in Economics from Villanova University.

JULIE WILSON

Senior VP, Leasing & Management

Healthcare Realty

Julie Wilson leads the leasing and management teams for Healthcare Realty’s 26-state, 12+ million square foot portfolio of medical office properties. She joined Healthcare Realty in 2001 as part of the firm’s development group. Ms. Wilson began her commercial real estate career in 1993 as a leasing agent for Harbor Group Commercial in Norfolk, Virginia. She has also worked in healthcare investment banking for Jefferies & Company and J.C. Bradford & Co.

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