Overview of Maintenance Programs - Module 4

Recorded On: 05/12/2020

Back to Package

Maintenance is intended to keep machinery and equipment operating properly and to minimize breakdowns and other system failures. Repairs are the result of machinery that needs to be repaired or replaced because it has broken down.

During this module, the difference between repairs and maintenance will be discussed.

Learning objectives:

  • Identify the major types of reactive and proactive maintenance
  • Discuss the appropriate level of maintenance required of the landlord and tenant in a typical industrial property

Heather B. Johnson, RPA, FMA

Former Director, Property Management

Heather Johnson is the former Director of Property Management for Liberty Property Trust.  Ms. Johnson was responsible for overseeing the daily operations of 9.2 million SF of industrial space.  In 2008, Ms. Johnson was integral in opening Liberty’s Charlotte office, and began the disposition of 2.2 million SF of office properties in Greensboro and Greenville, while overseeing the acquisition of industrial property in Raleigh and Charlotte to achieve the company’s overall strategy to become an industrial REIT leader.  

Ms. Johnson is a graduate of Salem College and has earned her Real Property Administrator (RPA) and Facilities Management Administrator (FMA) designations from the Building Owners and Managers Institute.  Ms. Johnson maintains her LEED Green Associate Accreditation from the US Green Building Council.

Lynn L. Berger, RPA, LEED Green Associate

Senior Vice President of Property Management

Lynn Berger is the Senior Vice President of Property Management at JLL. As the Market Sector Leader for JLL’s Baltimore market, Lynn Berger is responsible for overseeing a team of property management professionals and over 4.5 million square feet of office/flex assets ensuring the expectations of our customers are exceeded. Berger assists in business development and is a thoughtful and results-driven relationship manager to her teams and our clients.  Berger began her real estate career in New Jersey at the New Jersey Economic Development Authority and has over 20 years’ experience in the Baltimore-Washington-Virginia markets in Property Management. 

Berger holds a MD Real Estate License, earned the Real Property Administrator (RPA) designation from the Building Owners and Managers Institute (BOMI), served as President of Building Owners and Managers Association Great Baltimore Chapter and maintains the LEED Green Associate Accreditation from USGBC.


Recorded 05/12/2020
Recorded 05/12/2020
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions  |  Unlimited attempts  |  4/5 points to pass
5 Questions
No credits available  |  Certificate available
No credits available  |  Certificate available